Are Ora products organic?
Here at Ora, we pride ourselves on quality, so every one of our products contain the best organic ingredients we could source. In addition, our Organic Greens Superpowder+ ™ and Hormonal Balance™ are ACO certified organic.
Are Ora products vegan?
With the exception of Hormonal Balance™, all our products are 100% vegan. Hormonal Balance™contains pearl powder, a powdery substance which is produced by boiling fresh or saltwater pearls (to sterilise them), then crushing and grinding the pearl into a soft fine powder. Pearls are created by living mollusks such as oysters and mussels. Pearl powder is a product of a living creature and therefore not vegan.
Are Ora products gluten-free?
Ora products contain no added gluten, which means that none of the ingredients used in the products contain gluten. However, although the risk of gluten cross-contamination in food manufacturing is low and even lower in Listed Medicines, our products are produced in facilities that may handle gluten ingredients.
Are any of your ingredients clinically tested?
Yes. Mag3Mood, Immune Tonic+ and Hormone Balance contain the branded ingredient – KSM 66® Organic Withania somnifera extract which has over 14 years of R&D and has been evaluated in 22 human clinical trials. Adrenal Tonic+ contains the branded ingredient Affron® - Crocus sativa (saffron) extract which has been evaluated in 6 human clinical trials.
Can your products be taken if I’m pregnant or breastfeeding?
Our products are not specifically formulated for pre- and post-natal women, so if you’re pregnant or breastfeeding, we recommend having a chat with your healthcare practitioner before taking any Ora products.
Can your products be taken if I’m on other medication?
If you have any medical condition or are on other medication, please have a chat with your healthcare practitioner for more information on whether Ora products are suitable for you.
Can I use multiple products together?
We formulate our products with high quality ingredients included at evidence-based doses. You can combine multiple Ora products together. For example, our Organic Greens Superpowder+, goes well with our Immune Tonic+. Combining products without qualified guidance may result in the consumption of some ingredients at a dose which is over and above what is required to provide a health benefit. It is always recommended to speak with your Health Care Professional before combining products to confirm it is safe to do so in your circumstances.
Where are Ora product ingredients sourced from?
We take great pride in an ethical and transparent supply chain transparency, crafting and manufacturing using sustainably-sourced ingredients from around the world. You can find more information about each product’s ingredients in their product page.
Where are Ora products made?
All Ora products are proudly made in Australia.
Do I need to keep Ora products in the fridge?
Storing Ora products in the fridge is not necessary. In fact, the frequent opening and closing of the fridge may cause moisture to build up in some of our products like Hormonal Balance and Organic Greens Superpowder+. We recommend keeping your Ora products in a cool, dry place, ideally at around 25°C away from direct sunlight. Use within 3 months of opening.
What is the average shelf life of Ora products?
The average shelf life of our products is 24 months across all products.
Why don’t you include a scoop in your products?
We have formulated the dose of each product based on metric teaspoons to do away with unnecessary plastic. Ora is about action over (yet more) talk – this is us taking a stand and doing our part for Mother Earth.
How does subscription work?
All our products are a month’s supply, so by purchasing a 30-day subscription, you will receive one bottle every 30 days and never miss-out on your natural wellness. Even better, by opting for a subscription you will receive a 20% discount on your purchase.
How do I make a change to my subscription?
Log in to your account at the top of the page and you will be able to change your billing details, shipping details and subscription frequency.
Do I get free shipping when I subscribe?
Although you do not receive free shipping with your subscription, you receive a 20% on the cost of your products.
Can I pause my subscription?
We have a two-month commitment period, but after that, you can pause or cancel your subscription whenever you like.
How do I cancel my subscription?
Log in to your account at the top of the page and you will be able to cancel your subscription.
I can’t access my account. What should I do?
If you come across any technical difficulties, please reach out to us at firstname.lastname@example.org
Does Immune Tonic+ replace my regular multivitamin?
No. Immune Tonic+ has not been formulated to replace a regular multivitamin. The product does not contain the range of vitamins and minerals which are typically found in regular multivitamin supplements. Immune Tonic+ contains a range of carefully selected herbal ingredients along with vitamin D3 and Quercetin to support healthy immune function.
Where is Immune Tonic+ made?
Immune Tonic+ is made in Australia in a TGA certified facility.
How can I take Hormonal Balance?
We have formulated Hormonal Balance to be as tasty as possible, so all you need is some water to mix it in! However if you prefer, you can also try it in any alternative milk (try it warm, it is our favourite).
What’s the minimum age for taking Hormonal Balance?
Hormonal Balance is designed for adults 18 years and above. It is a functional food that can help boost energy levels and increase libido in both men and women.
Can men take Hormonal Balance?
Hormonal Balance is a product that has been formulated predominantly with women in mind, but there will be no negative impact for a men’s hormonal balance should they choose to take it.
Will Hormonal Balance interfere with the pill?
Ora Hormone Balance does not contain Vitex agnus-castus nor does it contain any other ingredient which has a known ability to interfere with the oral contraceptive pill. If you have any pre-existing conditions, are on any medications, always talk to your health professional before use.
Where is Hormonal Balance made?
Hormonal Balance is made in Australia in an ACO certified facility.
Organic Greens Superpowder+
How do I take Organic Greens Superpowder?
We have formulated Organic Greens Superpowder+ to be as tasty as possible, so all you need is some water to mix it in! However, the tast profile of Organic Greens Superpowder+ is quite neutral so if you prefer, you can try it in your favourite smoothie.
Is Organic Greens Superpowder+ safe for diabetics?
Per 8g serve Ora Organic Greens Superpowder, when blended in water, provides 2.6g of carbohydrate and the equivalent of 26.3 calories making it a suitable dietary inclusion for anyone wishing to follow a low carb diet.
Where is Organic Greens Superpowder+ made?
Organic Greens Superpowder+ is made in Australia in an ACO certified facility.
Orders, Shipping & Deliveries
How do you send your products?
We use Sendle as our delivery partner. Sendle is a registered B Corp and Australia's first 100% carbon neutral delivery service, which is why we like them. Depending on the delivery address location, Sendle uses Courier Please or Fastway Couriers as their delivery service.
Can I make changes to my order?
Once your order is received by us, it goes straight to our warehouse department to be picked, packed and sent to you. Therefore, we are unable to add items to orders that have already been placed. If you need to add items to your order, we suggest placing a new order for those items.
Do you do same day or next day delivery?
We currently do not do same day or next delivery. Although we cannot guarantee it, if you are located in Sydney metro, you may have the pleasant surprise to receive your Ora delivery the next day.
Where do you ship?
We currently ship Australia-wide.
How much is delivery?
Delivery is free for any orders over $60. For all orders we charge a delivery fee based on your order and your delivery location (this will be automatically calculated at check-out).
Do you ship internationally?
Unfortunately, we do not ship overseas at this stage.
How quickly will my order arrive?
Delivery time will be dependent on your location. On average, your delivery should be with you between 3-6 business days. We ship from Sydney. When you place an order, you will receive an ETA. This will give you an idea of how long parcels like yours typically take to travel the route you’ve chosen (but remember these are not a guaranteed delivery date).
Can I track my order?
Once your order is being fulfilled and sent out, you will receive an email with a reference number. You can use this reference number to log in to the Sendle dashboard and get a status on your parcel delivery.
What should I do if my order is taking longer than expected to arrive?
If your order is taking longer than expected to arrive, please check the Sendle dashboard status and feel free to drop us an email at email@example.com – one of our team member will be happy to investigate further for you.
What do I do if there is a problem with my item?
If there is a problem with your order or your products arrive damaged, please drop us an email at firstname.lastname@example.org and we’ll arrange for a replacement right away.
Returns & Refunds
What is your return policy?
Due to health regulations, we cannot accept the return of any nutritional products due to change of mind, so please choose your product carefully. Please refer to our return and refund policy for more information https://orahealth.com.au/pages/shipping-returns
Trade & Partnerships
How do I become a stockist?
Ora is exclusive to Health Food stores. We love to partner with stores that share our values. If you would like to stock our Ora range in your store, please reach out to us at email@example.com and we will send you details about how to become a stockist.